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I have wasted my time having to file complaints with paypal.Chegg has no managers and they repeatedly put you through to the same belligerent group of people who waste your time.Then the customer service woman said if I didnt like it she could just disconnect the call. Horrible company It is all about Subject Matter Expert Coordinators.
They cannot explain why they charged the 1.44 and didn't refund the 14.95. My books were due but I wasnt finished using them until the last day of my due date. Chegg charged me 2xs the amount the books were worth brand new from the book store on campus!
I called the customer service and told them I had already sent the books out and they told me I'll get a refund when they actually get my books.
When she didn't have enough money in her account they charged my card from over a year ago.
I never gave permission for this and my card number that they had on file for me has since expired but they found a way to use it anyway.
" data-username="Ra M." data-message-link="" data-message-title="Send a message to Ra M." data-details="Photo uploaded on 1/31/19" data-photo-url="/reviews/chegg.com#photo_96589" data-browse-link="/photos/chegg.com" data-browse-text="Browse all Chegg photos" I paid for my daughter's books over a year ago.
This year she paid for her books herself and didn't send them back in time so they charged her.Which can literally be any where from tomorrow to next week.So I'm out 0 until whenever they get the books. We did our very first textbook rental and this will be our last time to rent or buy from On website and shipping slip, stated it would come with online access code(VISTAS 5E SE SSPLUS VTXT), but no code upon receiving the book, so it made the rental useless, called the customer service, I was told online access code was not guarantee regardless what description on its website and shipping slip, really misleading, almost like scam, return the book right way, hopefully we can get full refund, never deal with again, absolutely not recommended, do not waste your time, go somewhere else even Chegg has a better price, because Chegg better price is worse than nothing Chegg, is not a smarter way to student, it is deceptive way to student " data-username="Minjing S." data-message-link="" data-message-title="Send a message to Minjing S." data-details="Photo uploaded on 6/13/19" data-photo-url="/reviews/chegg.com#photo_114764" data-browse-link="/photos/chegg.com" data-browse-text="Browse all Chegg photos" I purchased a book and got signed up for some service I did not need or authorized and I have been charge for over two years dollars. Books are the same price as other companies and they do not sign you up for services you do not need or want.I spent 45 minutes on the phone getting it straightened out, including re-ordering the book at the original price, but having to wait another three days.Second, received the teacher's edition even though I ordered the student edition. Even though the title of the book says Inquizitive, etc. There is fine print that says those items are not guaranteed even though they're plainly stated as included.In August 2018, I wanted to add a new subject to my list. I tried multiple methods to remove some subjects myself, before I finally decided to contact Chegg about the issue in September. Let us know if you have any further questions." To anyone thinking of tutoring online through Chegg, please reconsider and take your valuable brains elsewhere.Now, 4 emails and 1 phone call later, they have done absolutely nothing to resolve the issue, instead responding to every single one of my correspondences with a slightly different paraphrasing of "We're sorry about the issue and your frustration. To those considering receiving tutoring through Chegg, please be aware that the tutors are treated horrendously.Coordinators at Chegg never reply to Experts's question either in official Whatsapp group or via mail.The coordinators at Chegg are making students' and experts' experiences worst and it will cause loss directly to whole chegg community.The "help" I received with non applicable to my situation and I was given one page of somebody's scribbled, illegible notes on a piece of lined paper.I requested a refund and was refunded the 1.44 and sent an email that the 14.95 was refunded when it wasn't.