Knowledge Management Initiatives At Ibm Case Study

Of course knowledge and knowledge management both are important for an organization, but are all knowledge management efforts in the organizations successful?If knowledge management efforts fail in an organization, what are the main failure factors of this phenomenon?The organizations know that machines, equipments, and building cannot count as the most important properties of the organization.

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But Daniel Morehead, director of organizational research at British Telecommunications PLC in says the rate is closer to 70%.

"Most knowledge management projects simply don't hit their stated goals and objectives," Morehead says.

Second, the efficacy of inputs and how they are strategically deployed are important issues often left unquestioned as 'expected' performance outcomes are achieved, but the value of such performance outcomes may be eroded by the dynamic shifts in the business and competitive environments…starting with a low-profile project, not changing the compensation scheme to reward teamwork, building the grand database in the sky to house all your company's knowledge, and assuming someone else will lead the change are the other common errors during knowledge management implementation in the organization that cause failure in KM efforts.

(2004) also notes that design of KM system should ensure that adaptation and innovation of business performance outcomes occurs in alignment with changing dynamics of the business environment.

Just moving data around may or may not add value to anyone in the enterprise (, 2000).

Churchman (1971) has emphasized that to treat knowledge as a collection of information is to rob the concept of all of its life; he posits that knowledge resides in the user and not in the collection.

These roadblocks are (Although these are not meant to be an exhaustive list, they represent issues that can hinder the effectiveness of a knowledge management effort, costing organizations time, money, resources and—perhaps, most importantly—their ability to affect meaningful business results.

was to provide a collaborative working environment for distributed research staff working on new drug development.

First, knowledge management systems are often defined in terms of inputs such as data, information technology, best practices, etc., that by themselves may be inadequate for effective business performance.

For these inputs to result in business performance, the influence of intervening and moderating variables such as attention, motivation, commitment, creativity, and innovation, has to be better understood and accounted for in design of business models.


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