Crisis Management Case Study

Crisis Management Case Study-90
To comprehensively assess and improve the company’s communication and crisis management processes, prior to an operational safety inspection from a regulatory body at a nuclear power station.To train internal and external-facing stakeholders in the roles they would play in the event of a serious operational incident.European HQ of major cruise line with ships sailing across international waters to destinations worldwide.

To comprehensively assess and improve the company’s communication and crisis management processes, prior to an operational safety inspection from a regulatory body at a nuclear power station.To train internal and external-facing stakeholders in the roles they would play in the event of a serious operational incident.European HQ of major cruise line with ships sailing across international waters to destinations worldwide.

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The perpetrator was caught (an agency worker within the plant) and sentenced to four years imprisonment, prior to any threats being carried out.

Presence and participation in the police strategic planning meetings, helped in providing balance to the overall objectives of the investigation e.g. The retail and wholesale customer representatives were appreciative of being taken into the confidence of the investigation and collaborated fully throughout – there were no actual or potential incidences of product ‘delisting’ from any customer.

In general terms, to improve all crisis process and procedure in the event of a real incident.

Designed and delivered a multi-stakeholder crisis simulation exercise – this was undertaken in collaboration with an appropriately qualified partner for the technical and procedural aspects of the incident.

UK based meat processor employing 1100 personnel supplying major retail and wholesale multiples.

To protect the operation and reputation of the company in the wake of an extortion threat to poison products within the plan.Crisis management best practice successfully applied to deal with various incident.Consultant retained to support company for a further eight years.Representation of the company alongside their legal advisors in police strategic planning meeting.Production of detailed Q&A and media holding statements for the company spokesperson in conjunction with police press office personnel.External liaison with senior security representatives within key customer group.All of the above conducted within the confines of a covert police investigation.To disseminate best practice in crisis and issues management throughout the organisation.To redesign the existing crisis preparedness plan to made it comprehensive, accessible and usable.Also requested to hold crisis management training session for the Italian Ship-owners Industry Association.Northern European energy producer, generating and distributing fossil fuel and nuclear power throughout the continent.

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